How to return products:
Returning of products will be at your own cost, please note it is your responsibility to carry the cost of the courier or post and should include insurance (recommended).Return Address:
BNT Factory Oultlet, Unit 40, N12 Industrial Park, Dr Vosloo Drive, Bartlett, Boksburg, Gauteng. Once the parcel is received and inspected, we will be in contact to credit / return the funds subject to the terms and conditions hereunder.
TERMS AND CONDITIONS
1.1 We are BNT Factory Outlet and its subsidiaries, associates and officers unless otherwise stated.
1.2 These Terms and Conditions govern the supply by us of any Product ordered by you on the website. By placing an order for a product through the site, you agree to be legally bound by these Terms and Conditions.
1.3 In these Terms and Conditions:
“Account” means the account that you register on the website,
“Acknowledgement” means our acknowledgement of your order by email;
“Business Day” means a day which is neither a Saturday nor Sunday, nor a public holiday anywhere in South Africa;
“Order Confirmation” means our email to you, in which we accept your order.
“Contract” means the contract which is created when you place an order for a Product(s) which offer is accepted by us in accordance with these Terms and Conditions;
“Customer” means an individual who places an order on the website;
“Order” means the order submitted by you to the Website to purchase a Product(s) from us;
“you” means the Customer who places an Order or purchases a product;
“Website” means the internet site [www.bntfactoryoutlet.com]
1.4 Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions.
Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership.
Clause 1, 2 and 3:
1.1. Return of Product(s)
Subject to 1.3 below, subsequent to delivery and acceptance of the Product(s) ordered by you, you may return the Product(s) within 10 (TEN) days of date of delivery thereof.
1.2 In the event that Product(s) are returned as set out in 1.1 above, we will refund any monies paid by you in respect of the Product(s) returned, which refund is subject to a deduction of a reasonable charge by us not exceeding 20% of the value of the product purchased.
1.3 You will not be entitled to return a Product or Products as set out in 1.1 above where:
1.3.1 for reasons of public health or otherwise, a public regulation prohibits the return of the Product(s) once they have been delivered to you; or
1.3.2 you, or any other person, have partially or entirely disassembled or physically altered the Product(s), or permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, the Product(s) with other goods or property.
2 Faulty Products
2.1 We warrant that:
2.1.1 the Product(s) ordered by you corresponds with the description provided on the Website in writing or by a sales representative;
2.1.2 the Product(s) will be reasonably suitable for the purposes for which they are generally intended;
2.1.3 the Product(s) are of good quality, in good working order and free of any defects; unless states otherwise.
2.1.4 the Product(s) will be useable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all surrounding circumstances of their supply; and
2.1.5 the Product(s) comply with any applicable standards set under the Standards Act 29 of 1993, or any other public regulation.
2.2 The Product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the Website or as on the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions and not for purposes for which the Product is not intended.
2.3 Should you, after delivery of the Product(s) discover that the Product(s) is faulty or defective, you agree that you will notify us within the next 5 working days of delivery of such defect or fault on email: [email protected] or our telephone number 079 999 1234.
2.4 Should you, at any time after delivery of the Product(s) discover or become aware of the fact that the Product(s) is faulty or defective, you agree that, until such time as the Product(s) is made available to us (or our agent) to collect and/or inspect and/or repair:
2.4.1 you will keep the Product(s) in the condition in which it was in when delivered to you;
2.4.2 you will not attempt to repair, modify, partially or entirely disassemble or physically alter the Product(s), or permanently install, affix, attach, join or add to, blend or combine with, or embed within, the Product(s) with other goods or property;
2.4.3 you will not make use of the product for any reason whatsoever;
2.4.4 you will not allow any other person to attempt to repair, modify, partially or entirely disassemble or physically alter the Product(s), or permanently install, affix, attach, join or add to, blend or combine with, or embed within, the Product(s) with other goods or property; and
2.4.5 you will keep the Product(s) safe and out of reach of children and/or other persons.
2.4.6 In the event that the product is faulty or defective and you wish to make use of the remedy or remedies available to you in the circumstances, we will require that you provide us with information pertaining to the defect or fault in reasonable detail, together with the delivery reference number and any other information which we may reasonably require.
2.5 Should it be brought to your attention within 6 (SIX) months of date of delivery of the Product(s) to you, that the Product(s) fail to comply with the warranties as set out in 2.1.1 to 2.1.5 above, you are, subject to 2.6 below, entitled to elect that:
2.5.1 the Product(s) be replaced; or
2.5.2 the Product(s) be repaired; or
2.5.3 we refund you upon return of the Product(s).
2.6 In the event that the Product(s) fail to comply with the warranties as set out in 2.1.1 to 2.1.5, you will not be entitled to make an election as set out in 2.5 , if such failure is due to the fact that the Product(s) have, since delivery to you:
2.6.1 been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
2.6.2 been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
2.6.3 been dealt with or used contrary to our or the manufacturer’s instructions for the Product; or
2.6.4 deteriorated through normal wear and tear.
Products are to be returned in their original box / casing with the original till slip / receipt / proof of purchase, failing which a reasonable handling fee will be charged.
3. Cancellation of your Order
3.1 If your motivation for cancellation is based upon fact that the order was made in error or that you have had a change of heart, we will refund you the total of the order, less 10% fees to cover any cost incurred to process and refund this transaction. If the order has already been dispatched, you will be refunded in full, less a maximum fee of 20%.
3.2 If your motivation for cancellation is based upon fact you have found the product cheaper elsewhere after completing the order and paying for it, we will match the price if the product in question meets the criteria for our Price Hike Down Policy.
3.2.1 If the product does not meet the criteria as stated as per our Price Hike Down Policy, we are in no way liable or obliged to match the price, if you still wish to cancel and request a refund, we will reverse the transaction in full, less a 10% fee to cover any cost incurred to process and refund the transaction, if the order has already been dispatched a maximum fee of 20% will be deducted.